JOIN OUR TEAM!
Five Points Washington opened in 2007 and is a self-sustaining, not-for-profit complex that uses fitness center user fees, rental revenue, and event admission sales to finance day-to-day operations. Our 144,900 square-foot facility includes a new outdoor patio event space, a 1,020-seat performing arts center, event/banquet/meeting rooms, a fitness center/gym and an aquatics center.
Positive and friendly work environment
Free fitness membership
Competitive wages
Flexible schedule
EMPLOYMENT OPPORTUNITIES
Interested in joining the Five Points team?
Below you can find a complete list of our current openings. To apply, fill out this application, then submit it via email to Vikki Poorman, General Manager of Five Points at vikkik@fivepointswashington.org, or return the completed application to:
Five Points Washington
Vikki Poorman
360 N. Wilmor Road
Washington, IL 61571
Five Points Washington is an Equal Opportunity Employer. Qualified candidates receive equal consideration. There is no question asked for the purpose of excluding any applicant due to race, color, religion, sex, age, national origin, ancestry or disability as outlined in State and Federal Laws or Executive Orders.
CURRENT OPENINGS
Join our team of Aquatic Trainers! Use your knowledge of exercise and translate that to the water to help our clients with 1 on 1 training to improve their health and physical fitness!
Qualifications
Job Duties include but are not limited to:
Benefits include:
-Competitive wages
-Flexible schedule
-Continuing education reimbursement available
-Free fitness membership for employees
-Positive and friendly work environment
-New and growing program with lots of opportunities!
Please submit your application to Brad Weaver, Aquatics and Program Manager bradw@fivepointswashington.org.
Job Description
We are looking for responsible and professional people to help watch over our Aquatics Center! Lifeguards are key members of the team and are responsible for the safety of all our members and guests using one of our pools. The lifeguards also create a friendly and welcoming environment in our Aquatics Center!
Availability:
- Must be willing to work at least 2 shifts per week and be available one weekend day
- Ability to work daytime hours between 9AM-4PM, weekends and evenings
- Ability to work Tuesdays, Thursdays, Fridays from 5-9AM or 5AM-12PM
Qualifications:
- Must be lifeguard certified
- Must be at least 15 years of age or older
Benefits:
- We offer competitive pay above minimum wage
- Flexible schedule
- Free fitness membership
- Positive & friendly work environment
- Clean working conditions
- Guaranteed work, regardless of the weather!
Send your resume to Aquatics Manager, Brad Weaver: bradw@fivepointswashington.org
Availability
- Part-time, mornings
- Willing to work nights and weekends as needed
Qualifications
- Must be 18 years of age
- Previous custodial experience required
Benefits
- Competitive wages
- Free fitness membership for employees
Please submit your resume to Assistant General Manager, Latisha Watts: latishaw@fivepointswashington.org
Job Summary:
As an essential member of the Five Points leadership team, the Customer Service Lead will be responsible for the supervision of the Customer Service Representatives and Part-Time Managers’ development of systems and processes for the areas supervised.
Summary of Essential Job Functions:
Under the supervision of the Customer Service Supervisor, the Customer Service Lead will be responsible for:
- Supervision and scheduling of Front Desk Staff and Shift Leaders
- Development of prospect tracking processes to include follow up and conversation to members
- Implement systems/processes for all areas supervised
- Develop job performance standards for areas supervised including follow up and goal setting with employees based on the CSI results
- Mentor, coach, training and evaluation of part-time employees within your areas
- Act as a liaison between facility staff and customers to facilitate the highest level of customer service and build a strong team atmosphere by cross training employees to provide support as needed for other areas
- Work with Customer Service Supervisor to develop, implement and oversee member events
- Must have flexible schedule with night and weekend availability
- Performing all other duties as assigned.
Minimum Requirements:
- A degree in business
- Although a degree is preferred, consideration will be given to candidates with extensive experience in a like position with similar duties and responsibilities
- 2 years of supervisory experience in customer service
Competitive wages and free fitness membership for employees.
Please send resume and references to Assistant General Manager, Latisha Watts: latishaw@fivepointswashington.org
Education:
- High School Diploma/College Degree
Experience:
- Strong customer service skills
- Friendly, outgoing personality required
- Reliable and organized
- Can handle multi-priorities
Knowledge/Ability:
- Ability to work mornings
- Ability to perform basic computer functions
- Ability to work cooperatively and harmoniously with people of all age/economic levels in an enthusiastic and caring manner
- Ability to make decisions, problem-solve and relate to policy using common sense and diplomacy
- Ability to multi-task and react positively to changing situations/policies
- Ability to stand for extended periods of time
- Ability to work a minimum of 10 hours per week and have the flexibility to work different shifts/days, as needed
- Have an outgoing/friendly personality
Duties:
Under the direct supervision of the Customer Service Supervisor, the Customer Service Representative, will be responsible for all functions at the front desk, including but not limited to:
- Enthusiastically greet all members/guests/staff when entering and exiting the facility
- Answer phones, qualify calls and direct them to the appropriate person
- Read Hot Notes and apply information from them to daily duties
- Give correct information, keep informed on all facility information/upcoming events
- Scan member ID cards and verify membership status – take appropriate action when “Alerts” warrant
- Issue wristbands to appropriate population
- Run POS transactions
- Look up members in DataTrak
- Fill out member contract information CORRECTLY on computer when signing member up for a membership
- Perform all aspects of selling a membership correctly and effectively in a timely manner
- Ensure ALL forms are filled out correctly
- Control flow of traffic with a calm and friendly demeanor
- Answer questions correctly, handle suggestions and concerns with tact and caring with the ability to refer to policy
- Fold towels, maintain adequate stock as well as monitor quality of product
- Keep desk, carpet, tile, lobby, windows and rugs cleaned
- Tag lost and found using detail in descriptions
- Maintain facility information, flyers, brochures as well as office supplies
- Maintain open communication with supervisor regarding all issues - i.e. – staffing, new ideas, problems, etc.
- Required to attend monthly mandatory staff meetings
- Observes and follows Five Points Washington safety procedures and policies
- Other duties as assigned
Send resume and references to Assistant General Manager, Latisha Watts: latishaw@fivepointswashington.org.
Front Desk Guest Services (Part-Time)
Interact with members to provide and process information in response to inquiries, concerns and requests about products and services. Specific availability needed: evenings, nights and weekends.
Education and Experience:
- High School diploma/college degree
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
Key Competencies:
- Interpersonal skills
- Problem analysis and problem-solving
- Communication skills
- Attention to detail and accuracy
Primary Responsibilities:
- Deal directly with members either by telephone, electronically or face to face
- Respond promptly to member inquiries and complaints
- Sell membership contracts, process contracts and change requests
- Provide members with correct product and service information
- Process sales transactions through Aphelion POS computer system
- Run computerized cash register and perform reconciliation at the end of shift
- Answer phones and transfer to appropriate staff
- Provide members with information on special events and process ticket sales
- Provide assistance to other departments as required
- Perform specific tasks as assigned by supervisor
Send resume and references to Customer Service Supervisor, Danae Thomas: danaet@fivepointswashington.org.
Job Summary:
As an essential member of the Five Points' leadership team, the Shift Lead will supervise and coordinate clubhouse attendants as well as assist the Assistant General Manager in the management of front desk and shift lead staff.
Summary of Essential Job Functions:
Under the supervision of the Assistant General Manager of Five Points the Shift Lead will be responsible for:
- Strong communication & organizational skills and strong commitment to Five Points mission/values required
- Work cooperatively and harmoniously with people of all ages/economic levels in an enthusiastic and caring manner
- Ability to sell and promote memberships, programs, and services
- Develop and maintain positive relationships with members/children and staff
- Perform all aspects of front desk, shift lead and clubhouse duties
- Motivate, correction of performance and discipline of clubhouse, front desk, and shift lead staff
- Make decisions, problem-solve, and relate to policy using common sense and diplomacy
- Preparation of facility for programs, meetings, events, and rentals
- Various nights and weekends required
- Performing all other duties as assigned
Minimum Qualifications:
- High school degree or equivalent
- One year of leadership experience in the customer service position
- Effective communication skills
- Ability to perform basic computer functions
- Ability to stand for extended periods of time
- Current CPR/AED and First Aid Certification is preferred but not required, we will certify the right candidate
Additional Details:
- Working evenings, nights and weekends
- Nights and weekends vary
Submit your application to Customer Service Supervisor, Danae Thomas: danaet@fivepointswashington.org.
Swim Trainer
Experience
- Experience with special populations and all age groups and fitness levels
- Previous experience as a swim coach or competitive swimming background desired.
Uniform
Instructors are required to wear the instructor rash guard provided by Five Points. Females can wear any midriff covering suit while in the water including one pieces and tankinis. Males can wear any trunks if they do not contain inappropriate lettering or logos. Speedos may not be worn. Jammers may only be worn if drag shorts are worn on top of the jammers.
Knowledge
- Ability to work with clients of all fitness/swimming levels.
- Ability to perform swim assessments and create a swim program for the client.
- Able to work effectively with people of all age levels
- Be familiar with exercises, muscle groups, and techniques
Duties
Under the supervision of the Aquatics Manager, the Aquatic Trainer will:
- Adhere to all Five Points safety and emergency guidelines
- Perform swim assessments on potential clients and/or members
- Develop and assist clients with swim exercise programs
- Demonstrate appropriate strokes
- Attend staff training programs and/or meetings
- Trainers will schedule directly with clients and maintain your own schedule
- Trainers will check clients into the computer and monitor their packages
- Communicate with clients regularly
- Help promote our program and sell training packages
- Submit their schedules weekly to the manager and keep their availability updated in DataTrak
- Openly communicate with the manager regarding various Five Points issues and relay this information back to clients as needed