Contact

CONTACT US BY EMAIL, TELEPHONE OR MAIL

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

Privacy Notice
This privacy notice discloses the privacy practices for Five Points Washington. This privacy notice applies solely to information collected by this website.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Five Points Washington

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (309) 444-8222.

Send Us a Message

TELEPHONE

Live Customer Care: (309) 444-8222
Monday to Friday: 8:00 AM - 5:00 PM (CST)

Saturdays, Sundays and federal holidays please leave a message. A customer representative will contact you within 24 hours of the first business day.

FAX

Fax: (309) 444-8220

Our Organizers

General Manager
Vikki Poorman
Assistant General Manager-Business
Lori Packman

Marketing Manager
Christine Foehrkolb
Assistant General Manager-Fitness
Latisha Watts

Event Manager
Kaleigh Schmidt
Fitness Center
Megan Stevenart

Aquatics
Brad Weaver
Performing Center, Theater
Brian Garnant
Bridal Corner, Weddings, Banquets and Meetings
Kayleigh Schmidt
Senior Room
Rebecca Harms
Personal Training
Megan Stevenart

Pool Rentals
Brad Weaver
Birthday Party
Brad Weaver
Aquatic Training
Mason Kleiber

Hours

  • Fitness Hours
    (Facility is closed on Easter, Thanksgiving & Christmas)

    Mon - Fri: 4:30 AM - 9:00 PM
    Sat: 6:00 AM - 7:00 PM
    Sun: 7:00 AM - 7:00 PM

  • Kids Clubhouse Hours

    Mon: 8:00 AM - 1:30 PM & 4:00 PM - 8:00 PM
    Tue: 8:15 AM - 1:30 PM & 4:00 PM - 8:00 PM
    Wed: 8:00 AM - 1:30 PM & 4:00 PM - 8:00 PM
    Thu: 8:15 AM - 1:30 PM & 4:00 PM - 8:00 PM
    Fri: 8:00 AM - 1:30 PM
    Sat: 8:00 AM - 2:50 PM
    Sun: 1:00 PM - 5:00 PM

  • Pool General Hours

    Mon - Fri: 5:00 AM - 8:30 PM
    Sat: 6:00 AM - 6:00 PM
    Sun:  7:00 AM - 6:00 PM

  • Open Swim Pool Hours

    Mon-Fri: 4:00 PM - 8:00 PM
    Sat: 12:00 PM - 6:00 PM
    Sun: 12:00 PM - 6:00 PM

    Spring/Summer/Winter breaks

    Mon - Fri: 12:00 PM - 8:00 PM
    Sat: 10:00 AM - 6:00 PM
    Sun: 12:00 - 6:00 PM

  • Fun Splash Hours in Leisure Pool
    ***Fun Splash is temporarily canceled effective 3/6/2020.***

    Mon - Fri: 
    For Children ages 1-5
    Fee: $3/child; members are free. no charge for adults, but you must accompany your child in the water.

    **NO FUN SPLASH FROM MEMORIAL DAY TO LABOR DAY.**

EMPLOYMENT OPPORTUNITIES

Welcome to Five Points Washington. We are currently accepting applications for Personal Trainers, Male Custodian, Female Custodian, Special Event Bartenders, Event Set Up & Tear Down. Please feel free to download an application.

Please submit your job application to Vikki Poorman, General Manager of Five Points Washington at vikkip@fivepointswashington.org or return the completed application to:

Five Points Washington
Vikki Poorman
360 N. Wilmor Road
Washington, IL 61571

Five Points Washington

Five Points Washington is an Equal Opportunity Employer. Qualified candidates receive equal consideration. There is no question asked for the purpose of excluding any applicant due to race, color, religion, sex, age, national origin, ancestry or disability as outlined in State and Federal Laws or Executive Orders.

CURRENT OPENINGS

Join our team of Aquatic Instructors! Use your knowledge of exercise and translate that to the water to help our members improve their health and physical fitness!

Classes are offered Monday-Friday in the mornings and evenings. All classes are 45 minutes long. We have classes for every level of fitness.

 Experience

  • Must have experience as an aquatic instructor, fitness instructor, or be familiar with water classes and exercise
  • Experience with special populations and all age groups and fitness levels
  • Candidates must be available in the mornings during the week or the evenings consistently

 

Job Duties include but are not limited to:

  • Developing and assisting members with exercise routines
  • Demonstrating appropriate and safe exercises
  • Attending staff training programs and/or meetings
  • Communicating with members during class
  • Creating a fun and safe workout environment
  • Help promote our programs
  • To continue to learn and grow your knowledge of water exercise
  • Work with our team of instructors
  • To be prepared for class by having a lesson plan and getting out equipment for participants
  • To learn and be familiar with all Five Points policies and procedures

Benefits include:

-Competitive wages
-Flexible schedule
-Free fitness membership for employees
-Positive and friendly work environment

-Free staff training and aquatic fitness educational opportunities

Please submit application/resume to Program Manager, Brad Weaver, bradw@fivepointswashington.org

 

Join our team of Aquatic Trainers! Use your knowledge of exercise and translate that to the water to help our clients with 1 on 1 training to improve their health and physical fitness!

Qualifications

  • Must have Aquatic Training certification or a personal training certification
  • Previous experience as a personal trainer or aquatic/fitness instructor
  • Experience with special populations and all age groups and fitness levels

Job Duties include but are not limited to:

  • Performing fitness assessments on clients and/or members and interpret results
  • Developing and assisting clients with exercise programs
  • Demonstrating appropriate and safe exercises
  • Attending staff training programs and/or meetings
  • Trainers will schedule directly with clients and maintain your own schedule
  • Trainers will check clients into the computer and monitor their packages
  • Communicate with clients regularly
  • Help promote our program and sell training packages

Benefits include:
-Competitive wages
-Flexible schedule
-Continuing education reimbursement available
-Free fitness membership for employees
-Positive and friendly work environment
-New and growing program with lots of opportunities!

Please submit your application to Brad Weaver, Aquatics and Program Manager bradw@fivepointswashington.org.

Part-time Custodian needed.  Must be willing to work nights and weekends.

Must be 18 years of age and previous custodial experience required.

Competitive wages and free fitness membership for employees.

Please submit your resume to Assistant General Manager of Fitness, Latisha Watts, latishaw@fivepointswashington.org

 

Job Summary

Five Points Washington is a 133,000 sq/ft facility that houses a fitness center, family leisure and 8 lane competition pools, l,020 seat auditorium, banquet facility, meeting rooms, senior center, and library. As an essential member of the Five Points leadership team the Customer Service Manager will be responsible for front desk, shift leader, and custodial staff. This position will also be responsible for member contracts, forms, and daily z-out.

Summary of essential Job Functions

Under the supervision of the Assistant General Manager of Fitness, the Customer Service supervisor will be responsible for:

  • Supervision of front desk, shift lead, custodial and fitness attendant staff
  • Member contracts, freezes, cancellations and change forms.
  • Employee scheduling, training, mentoring, and motivation.
  • Employee correction of performance and discipline for front desk, shift lead, and custodial staff.
  • Ordering front desk/custodial supplies and monitoring inventory control
  • CSI program – w/recommendations for training
  • Checking and approving payroll in IPS
  • Assisting in interviewing, hiring and facilitate monthly meetings.
  • Preparation of facility for programs, meetings, and some events
  • Budget, preparation, and management
  • Perform all other job duties assigned.

Skills and Qualifications

  • Coaching: finding ways of coaching, motivating, and improving skills is essential.
  • Computer Literacy: being comfortable using computers for basic office task such as writing memos, sending emails, scheduling, and payroll.
  • Collaboration: must work seamlessly with variety of staff.
  • Multitasking: ability to supervise multiply department, which mean you will need to prioritize task.


Minimum Requirements

Minimum qualifications include: 5 years of experience in like field & supervisory experience preferred. A degree in business, leadership or related field would be helpful, but not necessary.

To apply:
Please send resume and references to Assistant General Manager of Fitness, Latisha Watts, latishaw@fivepointswashington.org.

 

 

Job Title:
Customer Service Specialist (Part-Time)

General Purpose:
Interact with members to provide and process information in response to inquiries, concerns and requests about products and services.

Education and Experience:
-High School Diploma/College Degree
-Knowledge of customer service principles and practices
-Knowledge of relevant computer applications

Key Competencies:
-Interpersonal skills
Problem analysis and problem-solving
-Communication skills
-Attention to detail and accuracy

Primary Responsibilities:
-Deal directly with members either by telephone, electronically or face to face.
-Respond promptly to member inquiries and complaints.
-Sell membership contracts, process contracts and change requests.
-Provide members with correct product and service information.
-Process sales transactions through Aphelion POS computer system.
-Run computerized cash register and perform reconciliation at the end of shift.
-Answer phones and transfer to appropriate staff.
-Provide members with information on special events and process ticket sales.
-Provide assistance to other departments as required.
-Perform specific tasks as assigned by supervisor.

To apply:
Send resume and references to Assistant General Manager of Fitness, Latisha Watts, latishaw@fivepointswashington.org.

-Must be 21 years or older.
-Must be dependable with great communication skills.
-Experience in floor care is required (high speed, carpet care, walk behind etc.).
-Competitive salary and membership for employees.
-Must have a flexible availability.

Email your application to Assistant General Manager of Fitness Latisha Watts

The Washington area Community Center is a 136,000 sq/ft facility that houses a fitness center, family leisure and 8 lane competition pools, 1,020 seat auditorium, banquet facility, meeting rooms, senior center, and library. The position of Part Time Maintenance will be responsible for daily equipment and building repair. Both interior and exterior.

Summary of essential job functions:
Under the supervision of the Maintenance Foreman of the Center, the Part time Maintenance will be responsible for:
•Performing daily facility cleaning and maintenance as assigned.
•Follow daily check lists.
•Operating standard mechanized equipment and power tools...
•Preparation of facility for programs, meetings, and rentals.
•Facility cleaning beyond what the custodial staff would clean. (Light fixtures, fans, ceiling vents, etc.)
•Fitness equipment cleaning and lubrication. •Grounds keeping. Mowing, trimming, pruning, cleaning, and planting.
•Follow all safety procedures that pertain to the duties performed.
•Performing all other duties as assigned

Essential Functions:
The work requires physical exertion in handling supplies, equipment and materials that are relative to the services rendered. Prolonged standing, bending, stooping, and twisting are required; ability to lift and carry up to 50 pounds on each leg of a repetitive unloading and reloading process; activities involving risks which are typically associated with athletic, recreational and facility rental events; normal safety precautions typical of these areas of services are required. Exposure to power equipment, outdoors field equipment, implements and chemicals, indoor cleaning agents and solutions and various hand tools will be required.

To apply:
Please send resume and references to Maintenance Foreman, David York, davidy@fivepointswashington.org.

Applicants must be available to work weekends, Friday, Saturday and Sunday shifts.

Flexible schedule
High School diploma
Previous supervisor experience (preferred but not required)
Must be 18 yrs. or older
Good communication skills/ customer service skills
Complete ten or more hours in a week for a free membership

Please submit your application to Latisha Watts, Member Services Manager, at latishaw@fivepointswashington.org.

Washington Area Community Center Board of Directors

“From Vision to Reality”

Sherril West
President
Bob Brown
Vice President
Rob Quin
Treasurer
Julie Smith
Secretary
Jim Bremner
Washington Park District Representative
Jennifer Essig
High School Representative
Mike Brownfield
City of Washington Representative
Linda Fitzgerald
Library Representative
Steve Brown
Chris DuBois
Scott Ehrsam